Refund And Cancellations

Refund & Cancellations?

A detailed explanation of deerludo.com (the "Company", "Deer Games Pvt. Ltd. ") Refund Policy is given below:

User Refund Request?

In cases of accidental or erroneous cash credits to any party, user or company, we (the company) can independently or you can request for a refund within two weeks of initiating the transaction. Deer Ludo will process the refund if it is a genuine case of accidental or erroneous cash credit, which is clear from your request or after our own independent investigation. The refund amount will be credited within two weeks to the financial instrument/platform that was used to make the corresponding transaction.

Account Cancellation ?

In the event you like to cancel your subscription with Deer Ludo, please write to us at support@deergames.in from your registered email ID. Your win wallet and main wallet balance (called 'account balance') will then be refunded to the payment method of your choice. Please be informed that certain payment methods may attract additional processing fees that will be deducted from your account balance. We'll also deduct all kinds of bonuses or incentives we ever offered you from your account balance. Because you're cancelling your account with us, we'll have to deactivate the same to prevent you from participating in any of our contests. If you however would like to become a member with us again in future, please feel free to contact us first.

Service Disruption

Deer Ludo is not responsible for any loss resulting from the cancellation of any games due to Service outages caused by the failures of our service providers, computer viruses, natural disasters or any other reason that is beyond our control. You acknowledge that you will not be entitled to any refund due to cancellation of games caused by factors that are beyond the reasonable control of Deer Ludo.

Failed Account Validation

Deer Ludo has the right to check or validate the personal information of the players from time to time. The process of validation can be done through a phone call or via email. If we are not able to get in touch with you at first, several attempts will be made to establish contact with you. In the event that the validation is unsuccessful, or we are unable to contact you after making all possible attempts, we reserve the right to suspend your account and refund the amount lying in your account to the financial instrument/platform that you used to make the payment online.

Cancellation of Promotions

Deer Ludo contests, offers, bonuses, tournaments and games may get cancelled or discontinued at any moment without any prior notice. Deer Ludo disclaims any liability, except the refund of the entry fee wherever applicable.

Voluntary Account Termination

You may cease to use our gaming services and terminate your account by emailing us at support@deergames.in with a clear explanation of your intention and duration from 48 hours to 6 months. After evaluating your case, at our discretion, deerludo.com will refund your account balance minus any bonuses, incentives or promotional offers credited to your account within 10 working days and terminate your account. Please note, that any account actions you take after emailing your request for terminating your account, including, but not limited to, playing cash games, tournaments, depositing and withdrawing money, will be deemed as actions taken solely by you and Deer Ludo shall not be responsible for your actions.